Terms of Service

Last updated: July 10, 2026 (v7, registration status: BIR registered + NPC exemption filed)

Welcome to Storia.ph. These Terms of Service explain how our platform works and what you can expect from us. We have kept them short and clear because we would rather you read them than scroll past them. If anything is unclear, message us at support@storia.ph and we will answer.

By using Storia.ph, you agree to these Terms and to our Privacy Policy.

1. About Storia

Per Section 16 of Republic Act No. 11967 (Internet Transactions Act of 2023), the following identifies the merchant operating this platform:

Storia is BIR-registered (Certificate of Registration issued 9 July 2026, non-VAT), and our NPC Personal Information Controller registration is active with an exemption Sworn Declaration filed. The Local Mayor's Permit remains in process. Status is disclosed in detail in Section 15 of our Privacy Policy. While our BIR Authority to Print (ATP) is pending, transactions are documented through Acknowledgement Receipts in compliance with BIR Revenue Memorandum Circular 36-2019; BIR Invoices under Revenue Regulations 7-2024 are issued upon ATP issuance.

2. Who Can Use Storia

You can use Storia if you are at least 18 years old and have the legal capacity to enter into an agreement. You agree to follow all laws that apply to you, and you confirm you have read our Privacy Policy.

3. What We Do

Storia.ph helps couples discover their wedding style, plan their budget and timeline, manage their guest list and RSVPs, and preserve their wedding memories. Our tools are a mix of digital features and, for paid packages, physical keepsakes shipped to your door.

Storia is a planning tool, not a wedding coordinator. We do not replace professional planners, vendors, or suppliers. We help all of you work better together.

Storia does not provide legal, financial, emotional, or relationship counseling services. Where our platform offers suggestions about budget, timeline, vendor selection, or family dynamics, those suggestions are general planning prompts, not professional advice.

4. Your Account

When you sign up, please use accurate information. You are responsible for your own account credentials and for anything done through your account. If you notice unauthorized activity, email support@storia.ph right away and we will help.

We may suspend an account or restrict access if we have a reasonable basis to believe the account is being used for fraud, abuse, or activity that materially harms other users or our platform. We will explain the reason and give you a chance to respond unless doing so would interfere with an active investigation.

5. Packages, Pricing, and the Founding Cohort

5.1 How we charge

Storia offers one-time package purchases (no recurring subscription at launch). Current tiers are Bronze, Silver, Gold, and Bespoke. Prices are in Philippine Pesos. Payments are taken in full at booking and processed through our payment providers. As a non-VAT registered business, we do not add VAT to our prices. Any other applicable taxes would be shown at checkout. Before payment, you will see a clear summary of: tier, total amount in PHP, what is included in each tier (digital tools and any physical keepsake items), the access duration for digital tools, and the applicable refund window.

5.2 Payment processing

Payments are processed through third-party payment providers regulated under Philippine financial-services rules, which may include bank transfer (BDO, BPI, Metrobank, GCash via InstaPay/PESONet), credit and debit card processors, and licensed e-wallets. Storia does not store your full payment card number, CVV, or banking authentication credentials on our servers. Payment-card data is tokenized by the payment processor and only the token plus a payment reference are stored on our side, used solely to match the transaction to your booking and to support refunds. While our BIR Authority to Print (ATP) is pending, as described in Section 1, transactions are documented through Acknowledgement Receipts in compliance with BIR Revenue Memorandum Circular 36-2019; BIR Invoices under Revenue Regulations 7-2024 are issued upon ATP issuance.

5.3 Refunds

Refund eligibility is based on objective criteria tied to your usage stage. We do not apply discretionary "case-by-case" review:

Refund requests should be sent to support@storia.ph. We will respond within 7 business days with the calculation and the refund timeline. Nothing in this section limits any non-waivable refund or remedy right you have under the Philippine Consumer Act (RA 7394) or other applicable consumer-protection laws.

5.4 Delivery and fulfillment of physical items

Some Storia tiers include physical keepsakes (a Curated Kit) shipped to the delivery address you provide at booking. Physical-fulfillment terms are as follows:

For Bronze tier or any tier that does not include a physical kit, this Section 5.4 does not apply. The physical-kit components of higher tiers are scoped on the tier description at booking.

5.5 About the budget numbers you see in Storia

Budget estimates and vendor pricing ranges in the app are guided ranges based on common Philippine wedding patterns. They are not vendor quotes. Actual costs vary by region, season, and supplier. Always confirm prices with your chosen vendors. Storia is not responsible for differences between guided ranges and what a vendor actually charges.

5.6 Founding Cohort

We are opening packages to a founding cohort of up to 50 couples. Couples who complete a paid booking within this cohort become Founding Members (20% off, a full 12-month post-wedding window for memories and exports, five-year founding rate on future Storia purchases, priority for our Refer-a-Friend rewards when launched). Once the founding cohort is full, standard pricing applies to new bookings. We may open additional cohorts at our discretion on separately published terms. All rates already locked in remain honored. The five-year founding rate applies to new Storia purchases made within five years of your wedding date, at 20% off the then-current standard price, unless a lower standard price applies at the time of purchase.

Your cohort position is confirmed at the moment your paid booking is finalized with our team, not at signup. Signing up gives you Founding Candidate status (a slot in the Founding Cohort queue), which is not a guarantee of Founding Member benefits. Founding Cohort benefits are offered while capacity remains available and may be closed at any time without prior notice. Founding Cohort benefits are non-transferable.

All package purchases are covered by standard Philippine consumer protections under RA 11967 (Internet Transactions Act) and RA 7394 (Consumer Act).

6. Your Content, and Ours

You own the content you upload to Storia (photos, text, wedding details). By uploading, you grant Storia a limited, royalty-free license to store, display, process, back up, and improve service quality for your content, solely for the purpose of delivering your service. We do not use your content to train AI models. You remain in control. You can export or delete your content at any time.

The Storia platform itself, including its design, code, brand, and features, belongs to Storia. Please do not copy, modify, reverse engineer, or use our trademarks without our written permission.

You agree not to upload content that violates any law, infringes someone else's rights, contains viruses or malicious code, or is defamatory, obscene, or harassing. If you upload third-party content (for example, a guest's photograph or a vendor's logo), you represent that you have the right to do so and to grant us the license described above.

Please do not upload documents containing sensitive personal information, such as government-issued identification (for example, passports, driver's licenses, or a PhilID) or health and medical records. Storia's photo and file features are designed for wedding content only. We do not scan or process your uploads to detect sensitive information, so keeping such documents off the platform protects you and keeps the data you share minimal. If you accidentally include a sensitive document, you may delete the file or contact us for assistance.

6.1 Messages

Storia includes a Messages feature so you, your partner, your coordinator, and the people you invite can plan together in one place. Conversations are private to your wedding workspace and visible only to participants you add. You agree not to use Messages to send spam, harass other people, share content that infringes someone else's rights, or impersonate anyone.

You can soft-delete your own messages at any time. Reports of policy-violating messages can be filed from the message itself; our team reviews every report and may remove content or restrict access if a violation is confirmed. Storia retains soft-deleted messages for audit purposes for a limited period, then purges them, except where longer retention is required by law or by an open abuse investigation.

6.2 Intellectual Property Complaints (Notice and Takedown)

If you believe content uploaded to Storia infringes your intellectual property rights under Republic Act No. 8293 (Intellectual Property Code of the Philippines) or any other applicable law, we offer a clear notice-and-removal pathway.

How to file a notice. Email support@storia.ph with the subject line "IP Takedown Notice" and include:

Our response. We acknowledge receipt within 2 business days. We review the notice and, where the claim is facially valid, remove or disable access to the contested content within 7 business days while we evaluate. We notify the user who uploaded the content of the takedown and the basis for it. If the notice is incomplete or appears unfounded on its face, we will tell you what we need or why we are not acting.

Counter-notice. If you are the user whose content was removed and you believe the takedown was a mistake or misidentification, you may file a counter-notice to support@storia.ph with: your contact details, the content removed and where it was located, a statement under penalty of perjury that you have a good-faith belief the removal was a mistake, and your consent to receive any legal process at the address provided. If we receive a valid counter-notice and the original complainant does not pursue legal action within 14 business days, we may restore the content.

Repeat infringers. Accounts that accrue two or more confirmed infringement findings within a 12-month window are subject to suspension. Accounts with three or more confirmed findings are subject to permanent termination. "Confirmed finding" means a takedown we acted on where the user did not file a successful counter-notice. Founding Cohort status does not exempt an account from this policy.

False claims. Knowingly filing a false IP claim under Republic Act No. 8293 or this section may expose the claimant to liability for damages under Philippine law. We may forward false-claim records to the Intellectual Property Office of the Philippines (IPOPHL) if a pattern emerges.

7. Privacy and Data

How we handle your personal data is explained in our Privacy Policy, which is part of these Terms. The headlines, summarized here so you can find them quickly:

7.1 Lawful basis

We process your personal data under one or more of the lawful bases in RA 10173 Section 12: your consent (Section 12(a)) for the quiz, AI personalization, and marketing communications; contract performance (Section 12(b)) for the services you purchased; legal obligation (Section 12(c)) for tax-record retention under RA 8424 and BIR RMC 36-2019; and legitimate interest (Section 12(f)) for platform security, abuse prevention, and service-quality monitoring, subject to a balancing assessment described in our Privacy Policy. Sensitive personal information (religious affiliation per Section 3(l)) is processed only under explicit consent (Section 13(a)).

7.2 Third-party processors we share data with

We share personal data with a limited set of processors who help us operate, under confidentiality and data-processing arrangements: Google LLC (Google Gemini API for AI moodboards, hero images, and chat; Google Cloud Vertex AI for AI-assisted content drafting and additional AI features as we launch them; Google Cloud Platform for hosting, database, file storage, and authentication; Google Analytics 4 with Consent Mode v2), and our email delivery provider. Full details, retention windows, country of processing, and applicable Data Processing Addenda are in Section 6 of our Privacy Policy.

7.3 Cross-border transfers

Your data is processed primarily in Singapore (Google Cloud asia-southeast1 region). When AI providers process your inputs, additional processing may occur in jurisdictions where Google operates infrastructure, including the United States. Transfers are protected by RA 10173 Sections 21 and 22 contractual safeguards including Google's Standard Contractual Clauses.

7.4 Breach notification

If a personal data breach occurs that meets the notification threshold under NPC Circular 16-03, we will notify affected data subjects and the National Privacy Commission within 72 hours of confirmation, in accordance with NPC Circular 16-03 Sections 11 to 13.

7.5 Your data subject rights

Under RA 10173 you have the rights to be informed, access, rectify, erase, object, withdraw consent, port your data, and lodge a complaint with the National Privacy Commission. To exercise any right, email support@storia.ph. We will not require excessive verification or unnecessary steps, and we will provide assistance where needed. We respond within 30 calendar days. Full procedure in Section 8 of the Privacy Policy.

7.6 AI training

We do not train our own AI models on your content, quiz answers, chat messages, or photographs. Aggregate technical metrics are used for service quality. See Section 5 of our Privacy Policy for AI input transparency (RA 10173 Sections 11 and 16).

8. Access, Storage, and Ending Your Relationship with Storia

Each package includes a defined period of full app access and data storage, listed on your purchased tier's description. Founding Members receive an additional year. After your active access ends, your data is held in read-only archive for the period stated on your tier before being deleted, unless you renew or request an earlier deletion. You can export your data at any time.

You may close your account whenever you like. We may also suspend or close an account for a clear violation of these Terms, and we will explain why when we do.

9. Service Availability and Limits

We try hard to keep Storia working reliably, but we cannot guarantee uninterrupted or error-free service. Storia is provided on an "as is" basis. To the extent allowed by Philippine law, our total liability to you for any claim arising out of these Terms or our service is limited to the amount you paid for the affected package, and we are not responsible for indirect, incidental, or consequential damages, or for what your chosen vendors, planners, or other third parties do or do not do.

Nothing in these Terms limits Storia's liability for: (a) gross negligence or willful misconduct; (b) death or personal injury caused by Storia's negligence; (c) fraud or fraudulent misrepresentation; or (d) any rights or remedies that cannot be excluded or limited under Philippine law, including non-waivable consumer rights under RA 7394 (Consumer Act of the Philippines), RA 11967 (Internet Transactions Act of 2023), and RA 10173 (Data Privacy Act of 2012).

You agree to protect Storia from claims that arise from your misuse of our service, your violation of these Terms, or your infringement of someone else's rights, except to the extent the claim arises from Storia's gross negligence or willful misconduct.

10. Force Majeure

Neither party is liable for failure or delay in performing its obligations under these Terms when the failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters (typhoons, earthquakes, floods), acts of government or regulatory authorities, civil unrest, labor disputes, courier or shipping disruptions, third-party platform outages (cloud provider, payment processor, email provider), telecommunications failures, and pandemics or public-health emergencies. The party affected by a force-majeure event will notify the other party as soon as reasonably practicable, take reasonable steps to mitigate the impact, and resume performance when the event ends. If a force-majeure event continues for more than 60 days, either party may terminate the affected service without penalty, and any unused, prepaid amounts are refunded on a pro-rated basis.

11. Changes to These Terms

We may update these Terms as Storia grows. For any meaningful change, we will notify you by email or by a clear notice on storia.ph, and we will update the "Last updated" date above. Your continued use of Storia after a change means you accept the updated Terms.

12. Concerns, Complaints, and Escalation

We would rather hear from you directly than see a problem become a dispute. If you have a concern about your booking, our service, our communications, or your data, here is how we handle it:

  1. Step 1. Reach our team. Email support@storia.ph with a description of the concern. We acknowledge receipt within 2 business days and provide a substantive response within 7 business days.
  2. Step 2. Escalate to the founder. If the response from our team does not resolve your concern, you may escalate by replying to the response thread and asking that the matter be reviewed by Storia's founder. We will respond within 7 business days.
  3. Step 3. External regulators. If the matter remains unresolved, you may escalate to the relevant Philippine government consumer-protection or data-protection authority, including:

Your right to escalate to government regulators is in addition to any right you have to seek remedies in court. Nothing in this section limits any non-waivable right you have under Philippine law.

13. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts of Metro Manila, except where Philippine consumer-protection law gives you the right to file in the courts of your residence or another competent venue, in which case that right prevails.

14. Trademarks

STORIA and the Storia.ph wordmark are trademarks of Enrique III Montalban Lacambra, sole proprietor of LACAMBRA WEB PORTAL SERVICES (DTI Business Name Certificate No. 8179942). A national trademark application for STORIA was filed with the Intellectual Property Office of the Philippines (IPOPHL) on 11 May 2026 in Nice Class 41 (wedding planning services), e-filing reference EFPH202600003798826, currently in examination.

You may not use the STORIA name, logo, or any confusingly similar mark in connection with wedding-related services, products, websites, or social media accounts without our prior written consent. Honest descriptive references, news commentary, and comparative discussion remain permitted as fair use under Philippine and international IP law.

15. Talk to Us

We would rather hear from you directly than see a problem become a dispute.

For legal matters, the support address routes to the right team. For escalation paths, see Section 12 above.

By using Storia.ph, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This version (v7) reflects redlines applied after legal counsel review, including the IP takedown notice-and-removal section, the expanded AI sub-processor disclosure, and the July 2026 registration-status update (BIR registration completed, NPC exemption filed). We will always tell you when these Terms change.